Title: Process-oriented maturity framework for lean manufacturing with health-at-work and performance management objectives

Authors: Gilles Galichet; Roberta Costa Affonso; Vincent Cheutet

Addresses: GXG Consulting, Everlange, Luxembourg ' QUARTZ Laboratory, ISAE SUPMECA Paris, Saint-Ouen, France ' University of Lyon, INSA Lyon, Université Jean Monnet Saint-Etienne, Université Claude Bernard Lyon 1, Université Lumière Lyon 2, DISP UR4570, Villeurbanne, France

Abstract: Lean manufacturing is recognised as an approach that improves companies' performance through the elimination of non-value-added activities. However, not all companies implement this approach since there is no standard method for doing so, and some authors have even identified it as a source of stress or occupational illnesses. In light of this, how can an action plan, for its implementation, be defined while guaranteeing the synergy between industrial performance and health at work? Maturity frameworks are tools that identify a company's level of capability regarding the studied parameters, and so can serve as a guide in their organisational transformation. In this article we propose a process-oriented maturity framework for lean manufacturing transformation that considers health at work and the company's managerial and operational performance. The framework is illustrated through a company's evolution over the course of a five-year project, and is then discussed. [Submitted: 14 June 2021; Accepted: 19 September 2022]

Keywords: health at work; industrial performance; maturity; organisational transformation; capability; lean manufacturing.

DOI: 10.1504/EJIE.2024.135385

European Journal of Industrial Engineering, 2024 Vol.18 No.1, pp.28 - 74

Received: 14 Jun 2021
Accepted: 19 Sep 2022
Published online: 08 Dec 2023 *

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