Title: The evaluation of students' satisfaction with instructor performance having major key factors: the case of a Vietnamese university

Authors: Thao-Trang Huynh-Cam; Vimal Kumar; Van-Canh Nguyen; Bich-Van Le-Thi; Huynh Le

Addresses: Department of Information Management, Chaoyang University of Technology, 168, Jifeng East Road, Wufong Township, Taichung City, 41349, Taiwan; Foreign Languages and Informatics Center, Dong Thap University, 783, Pham Huu Lau Street, Ward 6, Cao Lanh City, Dong Thap Province, Vietnam ' Department of Information Management, Chaoyang University of Technology, 168, Jifeng East Road, Wufong Township, Taichung City, 41349, Taiwan ' Department of Educational Quality Assurance, Dong Thap University, 783, Pham Huu Lau Street, Ward 6, Cao Lanh City, Dong Thap Province, Vietnam ' Faculty of Primary and Pre-School Education, Dong Thap University, 783, Pham Huu Lau Street, Ward 6, Cao Lanh City, Dong Thap Province, Vietnam ' Faculty of Medicine, Vo Truong Toan University, National Highway 1A, Tan Phu Thanh, Chau Thanh A District, Hau Giang Province, Vietnam

Abstract: The study aims to identify key factors contributing to students' satisfaction with instructor performance in English courses in order to assist higher educational institutions to maintain high levels of students' retention, to reduce dropout percentage, and to benchmark in terms of educational supply chain management. The sample is 438 responses provided by 226 undergraduates of nineteen English courses. Correlation and regression analysis were utilised in order to study the relationships among the factors. The results indicate that all five factors with 24 items influence positively and significantly and designed based on the experience of the researchers rather than on the experts' evaluation and students' opinions. This study contributes four factors with 20 items for determining students' satisfaction with instructor performance in English courses. These factors can assist HEIs to maintain high levels of students' retention, reducing dropout percentage, and benchmark with peer courses and departments in terms of educational SCM.

Keywords: students' satisfaction; factors contributing to students' satisfaction evaluation; instructor performance; educational supply chain management; English courses.

DOI: 10.1504/IJKL.2024.135410

International Journal of Knowledge and Learning, 2024 Vol.17 No.1, pp.59 - 82

Received: 29 Nov 2021
Accepted: 05 Nov 2022
Published online: 08 Dec 2023 *

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