Title: Employee perceptions towards KM and innovation practices in Indian manufacturing: an ISM-SEM-based approach

Authors: Vasanth Kamath; Seena Biju; Amrithalakshmi Pai; Rajesh Pai

Addresses: T A Pai Management Institute, PB No. 9, Manipal, Karnataka State, India ' School of Management and Business, Manipal International University, Malaysia ' Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka State, India ' Department of Humanities and Management, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka State, India

Abstract: This paper evaluates the employee perceptions towards the influence of knowledge management (KM) enabler strategies on KM effectiveness, and innovative ability in Indian manufacturing firms. The research is undertaken keeping in mind, the 'Make in India' call by the Indian Government to boost the manufacturing sector. The study starts with a literature discussion leading to development of a conceptual model using interpretive structural modelling (ISM) technique. Research hypotheses are formulated, responses are collected from the employees from 32 manufacturing firms and are analysed. The findings reveal the existent issues in the implementation. It highlights the presence of a vast preach-practice gap in the manufacturing sector. This research would enable the practitioners to understand the lacunae in the development of sustainable innovation strategies by leveraging KM at their workplace.

Keywords: knowledge management; benchmarking; innovative ability; Make in India; PLS analysis.

DOI: 10.1504/IJBEX.2023.135485

International Journal of Business Excellence, 2023 Vol.31 No.4, pp.588 - 613

Received: 10 Oct 2020
Accepted: 07 Dec 2020
Published online: 15 Dec 2023 *

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