Title: Research on operation management and service of large-scale stadiums from the perspective of stakeholders

Authors: Xu Haibo; Ahmad Albattat; Jeong Chun Phuoc; Wang Baogui

Addresses: Graduate School of Management, Post Graduate Centre, Management and Science University, University Drive, Off Persiaran Olahraga, Section 13, 40100, Selangor, Malaysia ' Graduate School of Management, Post Graduate Centre, Management and Science University, University Drive, Off Persiaran Olahraga, Section 13, 40100, Selangor, Malaysia ' Graduate School of Management, Post Graduate Centre, Management and Science University, University Drive, Off Persiaran Olahraga, Section 13, 40100, Selangor, Malaysia ' College of Biological and Environmental Engineering, Binzhou University, Binzhou 256600, Shandong, China

Abstract: In the process of market-oriented development of large-scale stadiums in China, commercial operation and public services has always been a pair of uncoordinated contradictions. How to balance the effective operation of stadiums and the service needs of public groups has become the key to hindering the development of large-scale stadiums. Based on this, it has become an effective method to solve the dilemma of large-scale stadiums operations from the perspective of stakeholders. The article mainly discusses the transformation of government functions, coordinated development with urbanisation, and the establishment of a scientific evaluation system. Under the premise of ensuring that the interest of each stakeholder is maximised, the coordinated development strategy of operations and services is elaborated.

Keywords: stakeholders; large-scale stadiums; public services; operation management.

DOI: 10.1504/IJSMM.2024.135610

International Journal of Sport Management and Marketing, 2024 Vol.24 No.1, pp.75 - 91

Received: 10 May 2022
Accepted: 23 Feb 2023
Published online: 19 Dec 2023 *

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