Title: Development of assessment framework for process agility in internet of things projects

Authors: Madhukar Rajaram Patil; M. Suresh

Addresses: Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, 641112, India ' Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, 641112, India

Abstract: Research and development (R&D) organisations that work on projects connected to the internet of things (IoT) market product designs and build IoT initiatives are called technology IoT organisations. The agility of IoT project organisations is significantly influenced by process agility. Thus, the paper's objective is to assess the IoT projects' process agility level utilising 'multi-grade fuzzy' and 'importance performance analysis (IPA)'. The IoT project's process agility index is calculated using 'multi-grade fuzzy'. It comes to be 8.2, which falls between the range of 8-9 and is designated 'very highly agile'. To increase the process agility of the case IoT project, the IPA is used to discover the weaker attributes. The approach can be applied on an ongoing basis to assist IoT project managers in raising the level of process agility.

Keywords: internet of things; IoT; process agility; IoT projects; agility assessment; multi-grade fuzzy; importance performance analysis; IPA.

DOI: 10.1504/IJPMB.2024.135757

International Journal of Process Management and Benchmarking, 2024 Vol.16 No.1, pp.36 - 59

Received: 03 Jul 2022
Accepted: 02 Sep 2022
Published online: 04 Jan 2024 *