Title: Burnout in the human service sector: causes, consequences and sustainable remedial measures

Authors: Md. Saidur Rahaman; Syed Muhammod Ali Reza; Md. Mizanur Rahman

Addresses: Department of Business Administration, Metropolitan University, Sylhet, Bangladesh ' Department of Management Studies, Rajshahi University, Bangladesh ' Department of Business Administration, Metropolitan University, Sylhet, Bangladesh

Abstract: This paper's fundamental objective is to conduct a systematic literature review on burnout and sustainable coping mechanisms among human service sectors. Researchers have conducted an inclusive examination of 4,592 studies from PubMed, Taylor & Francis, Science Direct, WoS, and Scopus. Organisational factors (working hours, workload, and relationship with co-workers, supervisor support, job time, insecurity, etc.) and individual factors (professional inefficiency, emotion, clients, the complexity of the task, and resources) are the major causes of burnout. It has significant adverse effects on both employees and organisations in the human service sector. Many symptoms, i.e., emotional exhaustion, depersonalisation, and de-accomplishment, have been observed before experiencing emotional, behavioural, and physical burnout. Finally, both the individual and organisational effective measures can avoid burnout. The study's findings might work as a guideline for both employees and organisations to keep the level minimum or prevent burnout.

Keywords: burnout; emotional exhaustion; remedial measures; service sector; sustainable and symptoms.

DOI: 10.1504/IJPSPM.2024.135825

International Journal of Public Sector Performance Management, 2024 Vol.13 No.1, pp.129 - 148

Received: 06 Aug 2020
Accepted: 08 Oct 2020
Published online: 08 Jan 2024 *

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