Title: Exploring the performance of Kuwaiti employees within the Ministry of Social Affairs and Labor with respect to the utilisation of the EDRMS system

Authors: Faisal L.F.H. Almutairi; Ramayah Thurasamy; Jasmine A.L. Yeap; Ibtisam L.F.H. Almutairi; Bodoor F.G. Alazemi

Addresses: Universiti Sains Malaysia, 11800, Gelugor, Penang, Malaysia ' Universiti Sains Malaysia, 11800, Gelugor, Penang, Malaysia ' Universiti Sains Malaysia, 11800, Gelugor, Penang, Malaysia ' Public Authority for Applied Education and Training, 22081, Kuwait ' Public Authority for Applied Education and Training, 22081, Kuwait

Abstract: This study used TAM model to examine the Kuwaiti employees' performance using the electronic document and records management system (EDRMS) within the Ministry of Social Affairs and Labor and introduces the moderating effect of work cooperation on employees' performance. The data were collected from 345 employees working in the Ministry of Social Affairs and Labor in Kuwait and analysed using SmartPLS. The result shows an insignificant relationship between perceived ease of use and actual use. Furthermore, the influence of perceived usefulness on actual use was found to be strong and significant. Moreover, actual use powerfully impacts employee performance and work cooperation significantly moderates the relationship between actual use and employee performance. This research provides strong evidence regarding to the definition of key factors influencing employees' performance using EDRMS. Variables such as facilitating state and perceived compatibility that possess essential roles with the potential to be examined in future research.

Keywords: perceived usefulness; ease of use; system usage; work cooperation; employee performance; electronic document and records management system; EDRMS.

DOI: 10.1504/IJBIS.2024.135968

International Journal of Business Information Systems, 2024 Vol.45 No.1, pp.35 - 56

Received: 09 Nov 2020
Accepted: 21 Jan 2021
Published online: 11 Jan 2024 *

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