Title: Individual and technological factors affecting the adoption of enterprise resource planning systems in the Jordanian banking sector

Authors: Mohannad Obeid Al Shbail; Zaid Jaradat; Mohammad Bany Baker; Mohammad Almuiet

Addresses: Department of Accounting, School of Business, Al al-Bayt University, Mafraq 25113, Jordan ' Department of Accounting, School of Business, Al al-Bayt University, Mafraq 25113, Jordan ' Faculty of Computer Science and Informatics, Amman Arab University, Amman 11953, Jordan ' Data Science and Artificial Intelligence Department, Irbid National University, Irbid 2600, Jordan

Abstract: This paper proposed a framework of the drivers of enterprise resource planning (ERP) system adoption in the banking sector of Jordan, based on the UTAUT model. The study objectives were achieved by involving 150 managers and heads of department to which questionnaire copies were distributed to in 13 banks that employed the ERP system. On the basis of the findings, the factors that drove the ERP system adoption among the examined banks were self-efficacy, attitude, perceived usefulness and perceived ease of use. The findings further indicated that ERP adoption leads to the enhancement of banks performance and that attitude, self-efficacy, perceived usefulness and perceived ease of use can be manipulated to enhance such performance through their influence on the adoption of the system. It is expected that framework is used in banks as a guide to promote and facilitate the major drivers of ERP adoption.

Keywords: enterprise resource planning; ERP; individual factors; technological factors; banking sector.

DOI: 10.1504/IJBIS.2024.135972

International Journal of Business Information Systems, 2024 Vol.45 No.1, pp.118 - 141

Received: 08 Mar 2020
Accepted: 05 Feb 2021
Published online: 11 Jan 2024 *

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