Title: Adoption of information systems in OCB in the pandemic era mediates personality relationships, organisational culture, and employee performance

Authors: St. Sukmawati S.; Rabiyatul Jasiyah; Suriadi; Made Setini

Addresses: Faculty of Economic and Business, Indonesian Muslim University, Sulawesi Selatan, 90231, Indonesia ' Faculty of Economic and Business, Muhammadiyah University of Buton, Sulawesi Tenggara, 93724, Indonesia ' Faculty of Economic and Business, Muhammadiyah University of Buton, Sulawesi Tenggara, 93724, Indonesia ' Faculty of Economic and Business, Warmadewa University, Bali, 80239, Indonesia

Abstract: Employee performance has an important role in maintaining the continuity of the bank's business, especially during a pandemic. Therefore, this study seeks to examine what factors are the drivers and barriers to employee performance within regional banks. Does adopting information systems in organisational citizenship behaviour help moderate personality and culture in employee performance? This research is quantitative, with purposive sampling as a method sample, where the object of research is rural banks in South Sulawesi Province, Indonesia. The analysis study of this research is conducted in 30 branch offices, by randomly selecting all employees who do not occupy leadership positions, but have more than three years of service; finally, a sample of 200 employees is obtained. This research was analysed by SEM analysis with AMOS as an application-processing tool. The results of the investigation show that organisational culture characteristics do not directly affect employee performance. Information systems in OCB can mediate personality and organisational culture on employee performance. A strong personality creates work emotions, and a compassionate work atmosphere encourages employees to work after hours.

Keywords: personality; organisational culture; employee performance and OCB; adoption of information systems; employee productivity; AMOS.

DOI: 10.1504/IJIPM.2024.136120

International Journal of Intellectual Property Management, 2024 Vol.14 No.1, pp.72 - 93

Received: 26 May 2022
Accepted: 16 Jul 2022
Published online: 17 Jan 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article