Title: Does digital technology impact user participation? A case study of Sports Authority of India (SAI)

Authors: Supriya; Madhurima Das; Sunita Raina

Addresses: Department of Humanities and Social Sciences, BITS Pilani, Pilani Campus, 333031, India ' Department of Humanities and Social Sciences, BITS Pilani, Pilani Campus, 333031, India ' Department of Humanities and Social Sciences, BITS Pilani, Pilani Campus, 333031, India

Abstract: To develop a more centralised system, Sports Authority of India (SAI) has implemented several e-governance initiatives. The study has been conducted by collecting data from 80 respondents, including coaches, athletes, and administrative officers, through qualitative interviews as well as focus groups. The actor-network theory (ANT) has been adopted to understand user participation in e-governance initiatives by SAI. The study's primary purpose is to identify the role of user participation in developing a better e-governance system. The study has found a positive willingness among coaches and administrative officers to use different e-governance initiatives, such is expected to improve the performance of players. However, barriers regarding technical knowledge and social perception still exist, which need to be addressed. The e-governance technologies also show the control of higher authorities over the users. The current study has been one of the primary studies on sports e-governance in India.

Keywords: user participation; ANT; actor-network theory; sports participation; e-governance; sports governance.

DOI: 10.1504/IJEG.2023.136269

International Journal of Electronic Governance, 2023 Vol.15 No.4, pp.384 - 403

Received: 17 Apr 2023
Accepted: 27 Jul 2023
Published online: 25 Jan 2024 *

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