Title: The context, antecedents, processes and outcomes of digital transformation in the public sector: a systematic literature review

Authors: Hind Rashid AlShehhi; Syed Awais Tipu

Addresses: Doctor of Business Administration Program, College of Business Administration, University of Sharjah, P.O. Box: 27272, Sharjah, United Arab Emirates ' Department of Management, College of Business Administration, University of Sharjah, P.O. Box: 27272, Sharjah, United Arab Emirates

Abstract: The current study provides the review of academic literature on the external factors, organisational antecedents, processes, and outcomes of digital transformation in the public sector. Using a range of databases and selected conference proceedings, this systematic literature review (SLR) presents the analysis of 158 papers. The findings showed that theory building research was prevalent because most of the studies employed a case study approach. Although many researchers have explored digital transformation in the public sector, a systemic literature review on the context, antecedents, processes and outcomes of digital transformation in public sector is lacking. The current paper aimed to address this gap. It also highlights pointers for future research.

Keywords: digital transformation; digitalisation; digital government; E-government; agile government; ICT; information and communication technology; public sector.

DOI: 10.1504/IJEG.2023.136271

International Journal of Electronic Governance, 2023 Vol.15 No.4, pp.366 - 383

Received: 19 Jan 2023
Accepted: 06 Sep 2023
Published online: 25 Jan 2024 *

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