Title: The impact of using e-government on achieving justice in obtaining governmental services: reducing the nepotism as a mediating variable

Authors: Saham Nawafleh; Lana Al-Riyashi

Addresses: Public Administration Department, Yarmouk University, Irbid, 21163, Jordan ' Public Administration Department, Yarmouk University, Irbid, 21163, Jordan

Abstract: The study delved deeply into the significant influence of adopting e-government solutions on two crucial facets of governance: the attainment of justice in accessing governmental services and the mitigation of nepotism within the public sector. The research, conducted through structural equation modelling (SEM), meticulously followed a two-step methodology. Initially, it scrutinised the measurement model, aligning theoretical constructs with collected data and validating the model's reliability and validity. The study's findings found significant theoretical insights in the fields of e-government, justice, and nepotism. First and foremost, they confirm a strong positive connection between the use of e-government and justice, broadening our comprehension of how digital platforms can improve fairness and transparency in the delivery of government services. Secondly, the research underscores the potential of e-government in mitigating nepotism, underscoring its capacity to encourage decision-making based on merit.

Keywords: e-government; justice; reducing nepotism (Wasta); E-services; public sector; SEM; Jordan.

DOI: 10.1504/IJEG.2023.136275

International Journal of Electronic Governance, 2023 Vol.15 No.4, pp.342 - 365

Received: 05 Aug 2023
Accepted: 26 Nov 2023
Published online: 25 Jan 2024 *

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