Article: Users' trust, spirit, flow, and intention to reuse e-mobile payments: explained by a combination of the attribution and adaptive structuration theories Journal: International Journal of Business Information Systems (IJBIS) 2024 Vol.45 No.2 pp.228 - 253 Abstract: This study proposes that combining attribution and adaptive structuration theories could explain users' intentions to continue to use mobile payments. The users' trust and spirit reflect the combination of both ideas. The study's results show that this combination could enhance the users' cognitive flow when they make mobile payments. It implies that information and communication technology managers should consider information systems' reputations and users' faithfulness of appropriation. The reputation that is in the attribution theory suggested that information service officers should always maintain users' trust in their business relationships. On another side, the appropriation's faithfulness in the adaptive structuration theory implied that information service officers should have strategies to enhance users' spirits. Therefore, this study infers that trust and people's spirits could either complement or alternate other logical reasoning to explain the use of mobile payments. It implies that chief information service officers should emphasise users' spirits and trust in a combined fashion. This combination had consequences for developing users' experiential knowledge. Inderscience Publishers - linking academia, business and industry through research

Title: Users' trust, spirit, flow, and intention to reuse e-mobile payments: explained by a combination of the attribution and adaptive structuration theories

Authors: Sumiyana Sumiyana; Wulandari Agustiningsih

Addresses: University of Gadjah Mada, Jl. Sosio Humaniora No. 1, Bulaksumur, Sleman, Yogyakarta, 55281, Indonesia ' University of Gadjah Mada, Jl. Sosio Humaniora No. 1, Bulaksumur, Sleman, Yogyakarta, 55281, Indonesia

Abstract: This study proposes that combining attribution and adaptive structuration theories could explain users' intentions to continue to use mobile payments. The users' trust and spirit reflect the combination of both ideas. The study's results show that this combination could enhance the users' cognitive flow when they make mobile payments. It implies that information and communication technology managers should consider information systems' reputations and users' faithfulness of appropriation. The reputation that is in the attribution theory suggested that information service officers should always maintain users' trust in their business relationships. On another side, the appropriation's faithfulness in the adaptive structuration theory implied that information service officers should have strategies to enhance users' spirits. Therefore, this study infers that trust and people's spirits could either complement or alternate other logical reasoning to explain the use of mobile payments. It implies that chief information service officers should emphasise users' spirits and trust in a combined fashion. This combination had consequences for developing users' experiential knowledge.

Keywords: continuance; cognitive flow; attribution; reputation; adaptive structuration; the faithfulness of appropriation; trust.

DOI: 10.1504/IJBIS.2024.136403

International Journal of Business Information Systems, 2024 Vol.45 No.2, pp.228 - 253

Received: 10 Sep 2020
Accepted: 14 Feb 2021
Published online: 01 Feb 2024 *

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Title: Users' trust, spirit, flow, and intention to reuse e-mobile payments: explained by a combination of the attribution and adaptive structuration theories

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