Title: Applying the UTAUT2 model to determine factors impacting the adoption of Microsoft Teams as an online collaborative learning tool

Authors: Chekfoung Tan; Muna M. Alhammad; Shao Hong Long; Diogo Casanova; Isabel Huet

Addresses: UCL Centre for Systems Engineering, Department of Space and Climate Physics, University College London, London, England ' MIS Department, King Saud University, Riyadh, Saudi Arabia ' UCL Centre for Systems Engineering, Department of Space and Climate Physics, University College London, London, England ' Research Centres LE@D & CIDTFF, Universidade Aberta, Lisbon, Portugal ' Research Centres LE@D & CIDTFF, Universidade Aberta, Lisbon, Portugal

Abstract: This study aims to evaluate the adoption of Microsoft Teams as an Online Collaborative Learning (OCL) tool in higher education using the Unified Theory of Use and Acceptance of Technology 2 (UTAUT2) model. A survey was conducted with 85 postgraduate students from a UK university, which included open-ended questions to gather their feedback on using Microsoft Teams. Quantitative data was analysed using partial least squares, while thematic analysis was employed for qualitative data. The findings indicate that Hedonic Motivation and Habit play vital roles in students' adoption of Microsoft Teams for OCL. Furthermore, the qualitative data highlights the significance of user-friendly features and familiarity with the tool in promoting adoption. This research not only expands the application of the UTAUT2 model in evaluating the behavioural intention of utilising Microsoft Teams in OCL but also offers practical insights for educators on effectively integrating the tool into teaching and learning practices.

Keywords: online collaborative learning; Microsoft Teams; unified theory of use and acceptance of technology 2; higher education.

DOI: 10.1504/IJSMARTTL.2023.136914

International Journal of Smart Technology and Learning, 2023 Vol.3 No.3/4, pp.300 - 324

Received: 05 Jun 2023
Accepted: 11 Oct 2023
Published online: 28 Feb 2024 *

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