Title: Understanding the e-government adoption behaviour in a developing country: a case of Bangladesh

Authors: Jakia Sultana; Md. Golam Kibria; Say Yen Teoh

Addresses: Faculty of Business Studies, University of Dhaka, Dhaka, Bangladesh ' John B. and Lillian E. Neff College of Business and Innovation, University of Toledo, Toledo, USA ' School of Accounting, Information Systems and Supply Chain, RMIT University, Melbourne, Australia

Abstract: This study examines the factors that stimulate developing country citizens' e-government adoption behaviour. The UTAUT model was adopted along with technology anxiety (TA) as an extended construct. Based on the quantitative research method, a total of 297 survey data was collected to perform data analysis through structural equation modelling (SEM). This study reveals that variables like- 'performance expectancy' (PE), 'effort expectancy' (EE), 'social influence' (SI) and 'facilitating conditions' (FC) were positively related to 'behavioural intention' (BI) to use e-government services (E-govS). Additionally, TA was a negative predictor of BI. In implication, this study enriches the understanding of influencing factors behind the uses of E-GovS in Bangladesh. Additionally, the stimulus factors identified in this study will benefit the government and other relevant policymakers of developing countries, particularly Bangladesh, to increase and modify the rate of acceptance and adoption of E-GovS.

Keywords: Bangladesh; e-government; technology acceptance; technology adoption; UTAUT model.

DOI: 10.1504/EG.2024.136967

Electronic Government, an International Journal, 2024 Vol.20 No.2, pp.139 - 160

Received: 11 Nov 2021
Accepted: 10 Feb 2022
Published online: 01 Mar 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article