Title: Assessing ICT and e-government service through UDC in Bangladesh: rural dwellers' economic benefits

Authors: Shah Md. Safiul Hoque; Md. Awal Al Kabir

Addresses: Faculty of Business, Sohar University, Sohar 311, Sultanate of Oman ' Faculty of Business Studies, Jahangirnagar University, Savar, Dhaka 1342, Bangladesh

Abstract: The study aimed to assess users' perceptions regarding the services of information and communication technology (ICT) and e-government through the union digital centre (UDC) in Bangladesh to benefit rural dwellers. The study adopted a case study method. A survey questionnaire was distributed among 639 individuals asking about their demographic details and assessing users' perceptions regarding ICT and e-government services through UDC, including a 5-point Likert scale. The findings anticipated a positive response regarding availability, cost, convenience and delivery of services. People were satisfied with the e-services provided by the Bangladeshi government to the rural dwellers. The study results would help the Bangladesh government acknowledge awareness of services in rural areas. It would also highlight the critical role played by UDC in rendering different e-services to rural people at low costs.

Keywords: Bangladesh; e-government services; information and communication technology; ICT; rural dwellers; union digital centre; UDC.

DOI: 10.1504/EG.2024.136968

Electronic Government, an International Journal, 2024 Vol.20 No.2, pp.161 - 174

Received: 28 Sep 2021
Accepted: 10 Feb 2022
Published online: 01 Mar 2024 *

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