Title: Design an interactive dashboard system to improve university career service: a case study

Authors: Bih-Ru Lea; Wen-Bin Yu

Addresses: Department of Business and Information Technology, Missouri University of Science and Technology, 102A Fulton Hall, Rolla, MO 65401, USA ' Department of Business and Information Technology, Missouri University of Science and Technology, 102A Fulton Hall, Rolla, MO 65401, USA

Abstract: This research documents the process of developing a performance dashboard system for one university's career service centre to overcome challenges including lack of access to relevant information, stakeholders not taking advantage of what is being offered, and students' anxiety about not being able to find a job, and strategic planning. Through a theory foundation grounded on the literature, this research aims to integrate data into actionable information, present the right information to the right user at the right time, provide a platform for communication between all stakeholders, and improve stakeholder satisfaction through self-service ad hoc reporting. The design principles for information organisation, learnability, and user-friendly interface are presented. The interactive career service dashboard is then assessed based on ease of use, task effectiveness, and perceived usefulness.

Keywords: dashboard systems; higher education; data visualisation; career service.

DOI: 10.1504/IJBSR.2024.137047

International Journal of Business and Systems Research, 2024 Vol.18 No.2, pp.145 - 169

Received: 07 Jun 2022
Accepted: 26 Dec 2022
Published online: 01 Mar 2024 *

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