Title: An employee perspective towards talent management challenges in service sector

Authors: Megha Mehta; Sanjay Modi; Rahul Sharma

Addresses: Mittal School of Business, Lovely Professional University, Punjab, India ' Lovely Faculty of Business and Arts, Lovely Professional University, Punjab, India ' Mittal School of Business, Lovely Professional University, Punjab, India

Abstract: In this intensely competitive business era, talented people have the potential to provide a strong competitive advantage. There is an ever-existent need of corporate to retain talent and an assessment of challenges associated with talent management as those faced or perceived by employees grow into pertinent importance. The need of the hour is to understand the employee perspective while framing a talent management strategy. For the purpose of the present study, first-hand data was collected from 457 employees across 20 different companies belonging to four verticals of the service sector, i.e., banking, information technology enabled services (ITES), hospitality and retail. Different challenges as perceived by employees like lack of trust and transparency, inadequate supervisory support, unmet employee expectations have been identified. Vertical-wise comparison of the challenges as perceived by employees has offered a more in-depth understanding of the issue in focus. This study would help practitioners in understanding the employee perspective while framing a talent management strategy.

Keywords: talent management challenges; employee challenges; effective talent management; service sector challenges.

DOI: 10.1504/IJPSPM.2024.137191

International Journal of Public Sector Performance Management, 2024 Vol.13 No.2, pp.164 - 177

Received: 13 Dec 2019
Accepted: 11 Oct 2020
Published online: 05 Mar 2024 *

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