Title: Quality of work life, job involvement and job satisfaction of bus drivers of public sector transport in Punjab: a mediation analysis

Authors: Summi Arora; Gurpreet Randhawa

Addresses: Guru Gobind Singh Khalsa College, Sarhali, TarnTaran, India ' University Business School, Guru Nanak Dev University, Amritsar, India

Abstract: The present study examines the relationship between quality of work life, job involvement and job satisfaction of public transportation bus drivers in Punjab, India. The sample of the study constituted 483 bus drivers working in three state road transport undertakings in Punjab, namely PUNBUS, Punjab roadways, and PEPSU road transport corporation. A structured questionnaire comprising measures of quality of work life, job involvement and job satisfaction was used to collect the data. The results of this research using the multiple regression techniques show that a significant relationship exists between quality of work life dimensions, job involvement and job satisfaction. Besides, job satisfaction mediates the relationship between overall quality of work life and job involvement. Results of the study have practical implications for the enhancement of job involvement, job satisfaction of bus drivers through advancement in their quality of work life.

Keywords: bus drivers; job involvement; job satisfaction; public sector; quality of work life; working conditions.

DOI: 10.1504/IJPSPM.2024.137200

International Journal of Public Sector Performance Management, 2024 Vol.13 No.2, pp.244 - 262

Received: 26 Dec 2019
Accepted: 08 Feb 2021
Published online: 05 Mar 2024 *

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