Title: Organisational factors that favour the development of the unity of effort needed to ensure organisational adaptability

Authors: Delphine Micouleau; Benoît Robert

Addresses: Industrial Engineering Department, École Polytechnique Montréal, 2900 Boulevard Edouard-Montpetit, Montreal, Quebec, H3T 1J4, Canada ' Industrial Engineering Department, École Polytechnique Montréal, 2900 Boulevard Edouard-Montpetit, Montreal, Quebec, H3T 1J4, Canada

Abstract: Events such as COVID-19 and the related unforeseen issues highlight the importance of adaptability for crisis management. Since this kind of situation is hard to predict, planning alone does not allow for speedy, effective emergence from the crisis. Many studies have sought to characterise adaptability and develop tools to analyse it before and after an event. However, in the case of a long-lasting event such as COVID-19, organisations must be able to analyse adaptability during the disruption in order to make the necessary adjustments. Work done by the CRP with its various industrial partners has made it possible to suggest organisational factors on which organisations can rely to support the unity of effort needed for adaptability. To promote the implementation and analysis of these factors during disruptions, the authors propose the concept of sense of coherence to execute speedy diagnostics and identify the crisis management factors that must be adjusted.

Keywords: resilience; organisational adaptability; crisis management; crisis cell; unity of effort; sense of coherence; consensus building; situational awareness; operational management requirements; OMRs; organisational constraints.

DOI: 10.1504/IJBCRM.2024.137241

International Journal of Business Continuity and Risk Management, 2024 Vol.14 No.1, pp.1 - 13

Received: 23 Nov 2022
Accepted: 05 Mar 2023
Published online: 06 Mar 2024 *

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