Title: How does strategic planning-linked leadership and management process affect hospitals' performance?

Authors: Fahmi Natigor Nasution; Erlina; Yeni Absah; Rujiman Rujiman

Addresses: Faculty of Economics and Business, Universitas Sumatera Utara, Indonesia ' Faculty of Economics and Business, Universitas Sumatera Utara, Indonesia ' Faculty of Economics and Business, Universitas Sumatera Utara, Indonesia ' Faculty of Economics and Business, Universitas Sumatera Utara, Indonesia

Abstract: This study examines the effect of strategic planning on the relationship of leadership and management processes on hospital performance. This study uses a quantitative method with a total of 582 respondents which were selected using a convenience sampling technique. The collected data are analysed using AMOS structural equation model (SEM). The findings demonstrated a substantial correlation between leadership and management process and performance. On the other hand, the management process has a favourable impact while the leadership variable has a negative impact on performance. Moreover, the association between management process and performance is significantly impacted by a moderating variable of strategic planning, although the relationship between leadership and performance is not much impacted. Specifically for the health industry, this research advances TQM performance and practices.

Keywords: total quality management; TQM; leadership; management process; hospital; performance; structural equation model; SEM.

DOI: 10.1504/IJPLM.2024.137297

International Journal of Product Lifecycle Management, 2024 Vol.15 No.3, pp.201 - 217

Received: 05 Feb 2023
Accepted: 08 Jun 2023
Published online: 11 Mar 2024 *

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