Title: How soft skills contribute to increasing SCI levels

Authors: Fernanda Paes Arantes; Maria Silene Alexandre Leite; Antonio Cezar Bornia

Addresses: Federal University of Santa Catarina, Campus Universitário Trindade, Caixa Postal 476, Florianópolis, Brazil ' Federal University of Paraíba, Campus Universitário I, Caixa Postal 5045, João Pessoa, Brazil ' Federal University of Santa Catarina, Campus Universitário Trindade, Caixa Postal 476, Florianópolis, Brazil

Abstract: Staff attitudes, skills, and personality traits reflect in the way how the organisation executes its actions, with a direct impact on performance. However, little is known about the abilities needed to contribute to SCI levels. In this sense, this article seeks to show that, besides technical skills, there is also a set of soft skills needed to contribute to increasing the level of SCI. From an integrative review with systematic search, based on the search and selection process of ProKnow-C method references, it was possible to compile a set of soft skills that are essential for SCI. Some of them are more focused on management positions, and others that are fundamental for all positions within an organisation. The development of these abilities through human resource management practices tends to produce extremely positive results for SCI.

Keywords: integration; supply chain; soft skills; communication; human resources; trust; collaboration; cooperation; flexibility; teamwork; commitment.

DOI: 10.1504/IJSOM.2024.137314

International Journal of Services and Operations Management, 2024 Vol.47 No.3, pp.314 - 333

Received: 26 Jun 2021
Accepted: 13 Nov 2021
Published online: 12 Mar 2024 *

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