Title: Impact of competency skills intervention on employee effectiveness in IT industry in India: intermediary role of change management practices and employee involvement

Authors: Shikha Sahai; Ashutosh Nigam; Rajiv Sindwani

Addresses: J.C. Bose University of Science and Technology, YMCA, Faridabad, India ' J.C. Bose University of Science and Technology, YMCA, Faridabad, India ' J.C. Bose University of Science and Technology, YMCA, Faridabad, India

Abstract: Employees are an important asset of any organisation. The current study examines the impact of competency skill interventions on change management practices and employee involvement, and the effect of employee involvement and change management on the effectiveness of employees working in the Indian IT industry. Two hundred seven managerial employees participated in the semi-structured online primary survey in Delhi-NCR to record their perception regarding practices relevant to employee effectiveness in organisations. A descriptive research design has been used to fulfil the study's various research objectives. Statistical analysis techniques correlation and regression tests have been used on the collected data, and the results demonstrate a positive and significant impact of competency skill interventions on change management practices and employee involvement. Findings suggest that the employees' involvement in the decision-making process and efficient change management practices improve employee efficiency. The managers can use these findings to develop employee skill mapping schedules and use innovative change management practices to enhance employee efficiency in the IT industry.

Keywords: competency skill intervention; employee involvement; change management practices; employee effectiveness; employee efficiency; India.

DOI: 10.1504/IJSOM.2024.137316

International Journal of Services and Operations Management, 2024 Vol.47 No.3, pp.334 - 353

Received: 10 Aug 2021
Accepted: 07 Nov 2021
Published online: 12 Mar 2024 *

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