Title: Risk management maturity enhancement in healthcare through the application of quality management principles

Authors: Veronika Buckė; Darius Ruželė; Juozas Ruževičius; Raimondas Buckus

Addresses: Faculty of Economics and Business Administration, Vilnius University, Sauletekio Av. 9, LT-10222, Vilnius, Lithuania ' Faculty of Economics and Business Administration, Vilnius University, Sauletekio Av. 9, LT-10222, Vilnius, Lithuania ' Faculty of Economics and Business Administration, Vilnius University, Sauletekio Av. 9, LT-10222, Vilnius, Lithuania ' Faculty of Medicine, Vilnius University, M.K. Ciurlionio St. 21/27, LT-03101, Vilnius, Lithuania

Abstract: The importance of adequate risk management is growing, whereas quality management unifies all managerial processes to direct and manage activities toward the achievement of organisational goals. The goal of this study is to validate the relevance of the link between the application of quality management principles and risk management maturity. This paper constitutes a critical literature review and an analysis of the latest scientific articles, published in international databases, and other scientific sources over a period of 15 years. In summary, organisation can attain a higher level of risk management maturity through the synergistic application of all seven quality management principles. The findings practically are beneficial for all types of organisations that seek to successfully implement risk management processes.

Keywords: quality management principles; risk management maturity; patient safety; customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making; relationship management.

DOI: 10.1504/IJLC.2024.137517

International Journal of Learning and Change, 2024 Vol.16 No.2/3, pp.132 - 170

Received: 18 Jul 2022
Accepted: 21 Feb 2023
Published online: 21 Mar 2024 *

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