Title: Digitalised human needs to support intra-organisational knowledge sharing among knowledge workers

Authors: Maria Grace Herlina; Karto Iskandar; Randy Hadipoespito

Addresses: Management Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia ' Computer Science Department, School of Computer Science, Bina Nusantara University, Jakarta, 11480, Indonesia ' Management Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia

Abstract: An organisation's success relies more on dynamic knowledge management (KM). A successful knowledge management system is inextricably linked to employee behaviour, namely intra-organisational knowledge sharing. Individual needs significantly influence human behaviour, such as innovation. Most need-based motivation theories make similar assumptions regarding basic needs such as achievement, affiliation, and power. Using the Rasch Model and structural equation modelling (SEM) methodologies, this research transforms human needs into digital form to enhance intra-organisational knowledge sharing among knowledge workers. The study hypothesis employs SEM. It indicates that the need for achievement, affiliation, and power influence knowledge sharing significantly, with the strongest significant influence being the need for power. Various information and communication technology (ICT) tools have recently been developed based on web, mobile, and desktop applications. The study mapped the three categories of motivators based on the appropriate ICT tools for intra-organisational knowledge sharing.

Keywords: knowledge worker; need of achievement; need of affiliation; need of power; information communications technology; motivation; David C. McClelland needs theory; Rasch model; person map.

DOI: 10.1504/IJKBD.2024.137591

International Journal of Knowledge-Based Development, 2024 Vol.14 No.1, pp.19 - 38

Received: 12 Feb 2023
Accepted: 27 Sep 2023
Published online: 27 Mar 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article