Title: Electronic archiving quality and employees' performance: the mediating role of organisational development

Authors: Nida'a Al-Husban; Sulieman Ibraheem Shelash Al-Hawary

Addresses: Department of Business Administration, Faculty of Economics and Administrative Sciences, Al al-Bayt University, P.O. Box 130040, Mafraq 25113, Jordan ' Department of Business Administration, Faculty of Economics and Administrative Sciences, Al al-Bayt University, P.O. Box 130040, Mafraq 25113, Jordan

Abstract: This study purposed to investigate the impact of electronic archiving quality on employees' performance in the presence of organisational development as a mediating variable. The qualitative questionnaire was utilised to measure levels and relationships among variables in the ministry of planning and international cooperation. A total of 260 questionnaires were distributed using the complete census method to the employees, whereby 186 questionnaires were returned and used for analysis. By using structural equation modelling (SEM), data have been analysed to test the study hypotheses and meet its objectives. The study results indicated that a significant relationship between electronic archiving quality and both employees' performance and organisational development. Indeed, organisational development was found a mediating variable in the impact relationship between electronic archiving quality and employees' performance. Consequently, the study contributes to highlighting the role of electronic archiving as a factor related to the theory of change that aims to enhance the organisations' ability to cope with rapid change environments. Moreover, the study suggested adopting a digital transformation strategy by providing the developing equipment and supplies for employees to perform their duties in the best way.

Keywords: electronic archiving quality; employees' performance; Ministry of Planning and International Cooperation; organisational development; Jordan.

DOI: 10.1504/IJBIR.2024.137605

International Journal of Business Innovation and Research, 2024 Vol.33 No.4, pp.530 - 547

Received: 26 May 2021
Accepted: 02 Jul 2021
Published online: 02 Apr 2024 *

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