Title: Achieving a sustainable cashless society through mobile e-wallet: an extended technology acceptance model

Authors: Mohd Khairul Fadhil-Ondoy; Ali Vafaei-Zadeh; Haniruzila Hanifah; T. Ramayah; Ai Ping Teoh

Addresses: Graduate School of Business, Universiti Sains Malaysia, Malaysia ' Graduate School of Business, Universiti Sains Malaysia, Malaysia ' Graduate School of Business, Universiti Sains Malaysia, Malaysia ' School of Management, Universiti Sains Malaysia, Minden, 11800 Penang, Malaysia; Department of Management, Sunway University Business School (SUBS), Malaysia; Faculty of Economics and Business, Universiti Malaysia Sarawak (UNIMAS), Malaysia; Fakulti Pengurusan dan Perniagaan, Universiti Teknologi Mara (UiTM), Malaysia; Faculty of Accounting and Management, Universiti Tunku Abdul Rahman (UTAR), Malaysia; Fakulti Ekonomi dan Pengurusan (FEP), Universiti Kebangsaan Malaysia (UKM), Malaysia ' Graduate School of Business, Universiti Sains Malaysia, Malaysia

Abstract: This research explores the key factors influencing smartphone users' behavioural intention to adopt mobile e-wallet in Malaysia using technology acceptance model (TAM) and additional extensions, including individual mobility, design, security and personal innovativeness. Data was gathered from 226 smartphone users who never had prior experience with mobile e-wallet and analysed using the partial least squares (PLS) technique. The obtained results verified that the TAM model along with the aforementioned extensions had a high exploratory power in explaining non-adopters' behavioural intention to use mobile e-wallet. Perceived usefulness (PU) and attitude were found to impact behavioural intention to use mobile e-wallet substantially. The findings of this research would assist mobile e-wallet service providers in comprehending the consumers' perceptions of technology and indirectly contribute to their system improvement. Besides, the government and policymakers would find this study helpful in developing a suitable strategic framework and policy to materialise a cashless society.

Keywords: e-wallet; electronic wallet; mobile wallet; technology adoption; technology acceptance model; TAM; cashless society; sustainability.

DOI: 10.1504/IJMC.2024.137765

International Journal of Mobile Communications, 2024 Vol.23 No.3, pp.257 - 297

Received: 12 Jul 2021
Accepted: 07 Aug 2022
Published online: 05 Apr 2024 *

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