Title: Exploring the items for measuring cashless transactions behaviour construct related to cognitive attitudes

Authors: Hamidah Ab. Rahman; Razali Hassan

Addresses: Faculty of Technical and Vocational Education, University Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia ' Faculty of Technical and Vocational Education, University Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia

Abstract: Consumers' cognitive attitudes require important aspects for the formation of behavioural models for cashless transactions. This research aims to use exploratory factor analysis (EFA) to validate an instrument. The questionnaire used was gathered from experts and adapted from previous studies. It consists of eight components relevant to the formation of cognitive attitudes. 105 responses to the questionnaire were collected. EFA was evaluated separately for each of the eight constructs. For all constructs, the Bartlett's test of sphericity was below 0.05, factor loading was also greater than 0.6, The Kaiser-Meyer-Olkin (KMO) measure of sampling adequacy was greater than 0.6 (sample size was sufficient) and all constructs items had Cronbach's alpha values more than 0.7 that indicating reliable. In this study, consumers from Kolej Komuniti Malaysia were measured using a valid and reliable cashless transaction behaviour instrument and will be used as a model to develop consumer behaviour in a cashless society.

Keywords: cashless transactions behaviour; cashless society; exploratory factor analysis; EFA.

DOI: 10.1504/IJPMB.2024.137798

International Journal of Process Management and Benchmarking, 2024 Vol.17 No.1, pp.1 - 21

Received: 14 Jan 2023
Accepted: 28 Jan 2023
Published online: 05 Apr 2024 *

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