Title: Users' satisfaction evaluation of telemedicine mobile applications based on ISO standards

Authors: José Pereira; Bráulio Alturas; Catarina Marques

Addresses: ISTAR-ISCTE (University Institute of Lisbon), Instituto Universitário de Lisboa (ISCTE-IUL), Av. Forças Armadas, 1649-026 Lisbon, Portugal ' ISTAR-ISCTE (University Institute of Lisbon), Instituto Universitário de Lisboa (ISCTE-IUL), Av. Forças Armadas, 1649-026 Lisbon, Portugal ' BRU-ISCTE (University Institute of Lisbon), Instituto Universitário de Lisboa (ISCTE-IUL), Av. Forças Armadas, 1649-026 Lisbon, Portugal

Abstract: This study focuses on assessing the satisfaction of telemedicine mobile application users. Four perspectives, namely acceptance, quality as a software product, content quality and usage quality are assessed. The applications selected in the study are from two Portuguese market leaders in the sector. A model is tested based on the ISO 25010:2011 and ISO 25012:2008, and data from a survey to gather the user's opinion of this type of mobile application. We conclude that there is a direct connection between the acceptance and the content quality of telemedicine application as well as the quality of the application as a product software, being possible to identify that the users consider the content and the application quality as fundamental factors to accept these applications.

Keywords: telemedicine; mobile applications; quality; user satisfaction; software evaluation; ISO standards.

DOI: 10.1504/IJMC.2024.137852

International Journal of Mobile Communications, 2024 Vol.23 No.3, pp.376 - 392

Received: 06 Jul 2021
Accepted: 07 Aug 2022
Published online: 05 Apr 2024 *

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