Title: Return on investment for small businesses that obtain ISO 9001:2015 certification

Authors: LeAnna Hyer; Herman Tang

Addresses: School of Engineering, Eastern Michigan University, 111 Sill, Ypsilanti, MI 48197, USA ' School of Engineering, Eastern Michigan University, 111 Sill, Ypsilanti, MI 48197, USA

Abstract: ISO 9001:2015 is an internationally recognised standard for identifying a quality managed manufacturing system. Many registrars state one can expect to have better efficiency and less waste and scrap when one uses an ISO 9001:2015-certified system. However, they do not specify what gains a company would see to their bottom line. This research examines the return on investment for acquiring a third-party, quality management system, with special attention given to the case of small businesses that do not have a specified budget to procure and maintain certification.

Keywords: ISO 9001:2015; small business; ROI; return on investment.

DOI: 10.1504/IJPQM.2024.137913

International Journal of Productivity and Quality Management, 2024 Vol.41 No.4, pp.553 - 568

Received: 19 Jul 2021
Accepted: 07 May 2022
Published online: 08 Apr 2024 *

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