Title: Work engagement and organisational citizenship behaviour: the mediating role of job crafting

Authors: Mayuk Dasgupta; Ajoy Kumar Dey

Addresses: Birla Institute of Management Technology (BIMTECH), Knowledge Park 2, Plot No. 5, BIMTECH Road, Greater Noida, UP 201306, India ' Birla Institute of Management Technology (BIMTECH), Knowledge Park 2, Plot No. 5, BIMTECH Road, Greater Noida, UP 201306, India

Abstract: This study investigated the relationships between work engagement, organisational citizenship behaviour, and job crafting. This was further operationalised at the dimensional level of job crafting to probe if task, relational and cognitive crafting mediate this relationship. The research framework was tested on a sample of 551 entry-level full-time employees working in the information technology-enabled services (ITES) sector in India. The sample was collected using multi-stage cluster sampling followed by a quantitative cross-sectional survey and regression analysis with bootstrapping technique. The study found a strong association between work engagement and organisational citizenship behaviour. Moreover, the mediating effect of relational and cognitive job crafting was also significant and partially mediates the relationship. The study failed to detect any influence of task crafting on the relationship.

Keywords: work engagement; organisational citizenship behaviour; job crafting; job demands-resources theory; JD-R; Indian ITES sector; information technology-enabled services.

DOI: 10.1504/IJICBM.2024.137934

International Journal of Indian Culture and Business Management, 2024 Vol.31 No.4, pp.389 - 415

Received: 09 Sep 2021
Accepted: 23 Oct 2022
Published online: 11 Apr 2024 *

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