Title: Analytical hierarchy process-based maintenance quality function deployment integrating total quality management with total productive maintenance and its application in dairy industry

Authors: Jeffin Johnson; V.K. Pramod; V.R. Pramod

Addresses: Department of Mechanical Engineering, Rajagiri School of Engineering and Technology, Kochi, Kerala, India ' Department of Mechanical Engineering, Government Engineering College, Idukki, Kerala, India ' Department of Mechanical Engineering, NSS College of Engineering, Palakkad, Kerala, India

Abstract: Quality enhancement of the products and services provided by manufacturing enterprises is gaining more and more attention from researchers. This research work leads to the development and implementation of AHP-based maintenance quality function deployment (MQFD) model in the dairy industry. It prioritises and identifies the prominent factors which are involved in the quality performance of the organisation. MQFD model is developed by combining TPM and TQM approaches. AHP was adopted for prioritising the decision alternatives on the basis of the main and sub-factors. Through the evaluation, the local sensitivity of critical factors such as 'increased profit' and 'reliability of decisions' were found to be 0.708 and 0.472, and global sensitivity of the factors such as 'quality of products' and 'TQM tools' were obtained as 0.351 and 0.252. The sensitivity analysis will help the organisation to find the optimum parameter in order to achieve its market goals.

Keywords: analytical hierarchy process; AHP; quality function deployment; QFD; total productive maintenance; TPM; total quality management; TQM; maintenance quality function deployment; MQFD.

DOI: 10.1504/IJISE.2024.137957

International Journal of Industrial and Systems Engineering, 2024 Vol.46 No.3, pp.404 - 432

Received: 02 Oct 2021
Accepted: 27 Jun 2022
Published online: 12 Apr 2024 *

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