Title: Evaluation of digital library continuous usage: role of digital library overall quality, perceived usefulness and user satisfaction

Authors: Gaurav Chopra; Pankaj Misra; Preeti Bhaskar

Addresses: IMS Unison University, Dehradun, 248001, India ' IMS Unison University, Dehradun, 248001, India ' University of Technology and Applied Sciences, Ibra, 400, Oman

Abstract: The study investigates the role of digital library overall quality (DLOQ), perceived usefulness (PU) and users' satisfaction (US) in digital library continuous usage intention (DLCUI) among students at higher education institutions (HEIs). For this purpose, the data was collected from the 531 students pursuing post-graduate studies at privately owned universities based in Uttarakhand, India. The findings of the study indicate that service quality (SRVQ), system quality (SYSQ) and information quality (INFQ) are significantly important elements of DLOQ. Further, DLOQ is found to exert influence on perceived usefulness (PU), which subsequently influences users' satisfaction (US) and DLCUI. The mediating role of user satisfaction (US) between PU and DLCUI is also confirmed. The study provides significant recommendations to the stakeholders in HEIs for enhancing students' continuing usage intentions towards the digital library.

Keywords: digital library; user satisfaction; perceived usefulness; DLOQ; digital library overall quality; continuous usage intention.

DOI: 10.1504/IJISCM.2024.138086

International Journal of Information Systems and Change Management, 2024 Vol.14 No.1, pp.30 - 53

Received: 07 Sep 2023
Accepted: 02 Feb 2024
Published online: 21 Apr 2024 *

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