Title: Exploring determinants of M-government services for the Ministry of Housing: a study from the citizens' perspective in Oman

Authors: Yahya Alwahaibi; Shamsul Arrieya Ariffin; Aslina Saad; Ramalingam Dharmalingam; Salem Garfan

Addresses: Faculty of Art, Computing and Creative Industry, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia ' Faculty of Art, Computing and Creative Industry, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia ' Faculty of Art, Computing and Creative Industry, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia ' Faculty of Information Technology, Majan College (University College), Muscat, Oman ' Faculty of Art, Computing and Creative Industry, Universiti Pendidikan Sultan Idris, Tanjong Malim, Perak, Malaysia

Abstract: The Sultanate of Oman has implemented M-government to improve service delivery. It provides the Ministry of Housing with unique opportunities for real-time and customised access to government information and services. However, despite the Oman Government's best efforts, low citizen acceptance of M-government services is a common problem in Arab countries. Therefore, to increase the adoption rate, this paper investigates the factors influencing citizens' intentions to adopt and use M-government programs for the Ministry of Housing. The technology acceptance model (TAM) was utilised for this research. In addition, three considerations were added to the equation: experience, confidence, and time. Data was gathered, and 428 relevant responses were included in the final survey. All of the proposed factors in our TAM model were statistically important in affecting citizens' intention to embrace and use M-government services for the Ministry of Housing, according to the descriptive research provided in this paper.

Keywords: mobile government; M-government; Sultanate of Oman; technology acceptance model; TAM; Ministry of Housing.

DOI: 10.1504/EG.2024.138170

Electronic Government, an International Journal, 2024 Vol.20 No.3, pp.301 - 326

Received: 14 Sep 2021
Accepted: 07 Aug 2022
Published online: 30 Apr 2024 *

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