Title: The usability growth of smart tourist guide applications and quality dimensions

Authors: Arvind Mahajan; Sunil Kumar; Sachin Kale

Addresses: School of Hotel Management and Tourism, Lovely Professional University, Phagwara, Punjab, 144411, India ' School of Hotel Management and Tourism, Lovely Professional University, Phagwara, Punjab, 144411, India ' School of Hotel Management and Tourism, Lovely Professional University, Phagwara, Punjab, 144411, India

Abstract: Smart tourism is an advanced form of smart cities and the use of intelligent technologies at tourist destinations. The smart tourist guide application (STGA) is a new tourism application that allows travellers to improve their experience and utilise it as a tour guide. This study's objective is to evaluate the quality of applications, evaluated in different publications between 2013 and 2021 by applying a systematic review. The authors have done multiple investigations on app performance, functionality, information quality, facilitating conditions, perceived ease of use, and perceived usefulness. The quality of any type of tour application influences the tourist experience, user happiness, and re-use intent. The finding of this research is that it provides a complete literature review so that readers can have a comprehensive picture of the various features of different STGAs. The 142 app characteristics and the principles influence app users' intentions. The outcome of the study has potential for future research and app developers.

Keywords: app quality dimensions; smart tour guide application; tour guide app experience; app characteristics.

DOI: 10.1504/IJTP.2024.138395

International Journal of Tourism Policy, 2024 Vol.14 No.3, pp.310 - 326

Received: 18 Nov 2022
Accepted: 15 Jun 2023
Published online: 02 May 2024 *

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