Title: Stress and coping: technological perspective from Indonesian higher education

Authors: Ansar Abbas; Aisha Anwar; Muhammad Saud; Dian Ekowati; Fendy Suhariadi

Addresses: Department of Business Management, Faculty of Economics and Business, Universitas Airlangga, Jl. Airlangga No.4-6, Airlangga, Kec. Gubeng, Kota SBY, Jawa Timur 60115, Surabaya, Indonesia; Faculty of Management Sciences, Hamdard University, 04-Park Road, Chak Shahzad, Islamabad, Punjab 45550, Pakistan ' Faculty of Statistics, Government Viqar-un-Nisa Post Graduate, Jahangir Road, Sir Syed Colony, Rawalpindi, Pakistan ' Department of Sociology, Faculty of Social Science and Political Science, Universitas Airlangga, Jl. Airlangga No.4 - 6, Airlangga, Kec. Gubeng, Kota SBY, Jawa Timur 60115, Surabaya, Indonesia ' Department of Business Management, Faculty of Economics and Business, Universitas Airlangga, Jl. Airlangga No.4-6, Airlangga, Kec. Gubeng, Kota SBY, Jawa Timur 60115, Surabaya, Indonesia ' Department of Industrial and Organizational Psychology, Universitas Airlangga, Jl. Airlangga No.4-6, Airlangga, Kec. Gubeng, Kota SBY, Jawa Timur 60115, Indonesia

Abstract: How humans process information, make decisions, and engage socially in the face of change is the focus of human behaviour studies. Motivating and making decisions are affected by the environment under intense conditions. Especially for unavoidable developments like Indonesia's many digital transformation initiatives. Despite its benefits, excessive use of contemporary technology can stress, overburden, add uncertainty and complicate students' lives. The current study aims to directly respond to naturally occurring coping mechanisms. It also aims to accurately identify complex phenomena such as technological stress and examine the influence of social psychology through an integrative framework. The empirical data processed and computed in SPSS and Warp PLS for path analysis and investigating causal relationships. The results revealed that conscious choice of problem-solving and religious coping tended to be stronger than other strategies, while social capital and psychological wellbeing were required to combat the dark side of technology. Strategies for decision support system have been discussed.

Keywords: technostress; social capital; strategies; decision support; coping strategies; higher education.

DOI: 10.1504/IJBIS.2024.138554

International Journal of Business Information Systems, 2024 Vol.46 No.1, pp.123 - 139

Received: 19 Jan 2021
Accepted: 13 Mar 2021
Published online: 12 May 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article