Title: Determinants of intentions to use near field communication mobile payments in a pandemic context

Authors: Suzanne Amaro; David Oliveira

Addresses: CISeD – Research Centre in Digital Services, Polytechnic Institute of Viseu, Campus Politécnico, 3504-510 Viseu, Portugal ' Remax Dinamica, Avenida Dr. António José de Almeida 277, 3510-047 Viseu, Portugal

Abstract: Given the advantages of near field communication (NFC) mobile payments, this study investigates determinants of its intentions to use in a country with low adoption rates and examines to what extent COVID-19 exerts an influence. The proposed model extends the technology acceptance model and the diffusion of innovations theory, including perceived security, previous experience and a new construct, perceived hygiene. The hypotheses were tested using partial least squares structural equation modelling with 210 valid responses obtained from an online questionnaire. The findings indicate that attitude, previous experience, perceived usefulness, compatibility and perceived ease of use affect intentions to use NFC mobile payments. However, despite respondents considering NFC mobile payments a more hygienic means of payment, perceived hygiene does not affect intentions to use, despite the pandemic. Based on the findings, this study provides insights on promoting the use of NFC mobile payments.

Keywords: diffusion of innovations theory; perceived hygiene; technology acceptance model; TAM; near field communication; NFC; mobile payments.

DOI: 10.1504/IJMC.2024.138792

International Journal of Mobile Communications, 2024 Vol.23 No.4, pp.450 - 473

Received: 15 Jul 2021
Accepted: 10 Oct 2022
Published online: 31 May 2024 *

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