Article: Assessing and improving supervisory behaviours at standardised meetings using self-recorded video and the operant supervisory taxonomy index Journal: International Journal of Human Factors and Ergonomics (IJHFE) 2024 Vol.11 No.2 pp.188 - 207 Abstract: The aims of this study were to use the operant supervisory taxonomy index (OSTI) with self-recorded videos: 1) to assess three crucial supervisory behaviours at recurrent workplace meetings; 2) to assess an intervention to increase supervisors' use of performance consequences; 3) to demonstrate how using OSTI with video for studying supervisor-employee interactions contributes to the field of human factors and ergonomics. Eight supervisors at a technical company video-recorded themselves at standardised daily staff meetings for ten weeks (360 videos, in total). All supervisors increased their delivery of performance consequences per meeting after participating in weekly sessions focusing on their use of this behaviour. The use of the crucial supervisory behaviours varied within and between supervisors. A combination of self-recorded videos over time and OSTI is a useful method for objectively analysing supervisor performance in detail and can contribute to improving supervisory behaviours and their impact on performance and health. Inderscience Publishers - linking academia, business and industry through research

Title: Assessing and improving supervisory behaviours at standardised meetings using self-recorded video and the operant supervisory taxonomy index

Authors: Simon Elvnäs; Ned Carter; Mikael Forsman

Addresses: Division of Ergonomics, Royal Institute of Technology, Hälsovägen 11C, 141 57 Huddinge, Sweden ' Swedish Association of Local Authorities and Regions, 118 82 Stockholm, Sweden ' Division of Ergonomics, Royal Institute of Technology, Hälsovägen 11C, 141 57 Huddinge, Sweden

Abstract: The aims of this study were to use the operant supervisory taxonomy index (OSTI) with self-recorded videos: 1) to assess three crucial supervisory behaviours at recurrent workplace meetings; 2) to assess an intervention to increase supervisors' use of performance consequences; 3) to demonstrate how using OSTI with video for studying supervisor-employee interactions contributes to the field of human factors and ergonomics. Eight supervisors at a technical company video-recorded themselves at standardised daily staff meetings for ten weeks (360 videos, in total). All supervisors increased their delivery of performance consequences per meeting after participating in weekly sessions focusing on their use of this behaviour. The use of the crucial supervisory behaviours varied within and between supervisors. A combination of self-recorded videos over time and OSTI is a useful method for objectively analysing supervisor performance in detail and can contribute to improving supervisory behaviours and their impact on performance and health.

Keywords: OSTI; leadership; intervention; feedback; management; agile; transformational; first-line managers; organisational behaviour management; OBM.

DOI: 10.1504/IJHFE.2024.139191

International Journal of Human Factors and Ergonomics, 2024 Vol.11 No.2, pp.188 - 207

Received: 12 Jul 2023
Accepted: 17 Jan 2024
Published online: 24 Jun 2024 *

Title: Assessing and improving supervisory behaviours at standardised meetings using self-recorded video and the operant supervisory taxonomy index

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