Title: Multidimensional perceived risk and safety needs in Palestinian e-government services context

Authors: Rania Ahmad Abdalla; Normalini Md. Kassim; Jasmine A.L. Yeap

Addresses: School of Management, Universiti Sains Malaysia, Penang, Malaysia; Information Technology Department, Palestine Technical College, Palestine Technical University – Kadoorie (PTUK), Tulkarm, Palestine ' School of Management, Universiti Sains Malaysia, Penang, Malaysia ' School of Management, Universiti Sains Malaysia, Penang, Malaysia

Abstract: With the internet era, governments are using information and communication technologies (ICTs) to meet their citizens' expectations by adopting new means for service delivery that break the organisational boundaries by transforming to electronic governments (e-governments). However, citizens' adoption of these services is low in many countries. The Palestinian Government will launch its e-government services portal soon. Hence, an extended version of the unified model of electronic government adoption (UMEGA) is adopted in which a multidimensional perceived risk construct is used with four dimensions namely financial, time loss, opportunity cost, and technology risk are identified and integrated with safety needs as a new variable to investigate the factors that influence Palestinians' behavioural intention towards the use of e-government services' portal. The study will use a structured questionnaire to collect the data from the population after stratifying it using quota/purposive sampling. Data will be analysed using PLS-SEM.

Keywords: e-government; electronic government; UMEGA; perceived risk; financial risk; time loss risk; opportunity cost risk; technology risk; safety need; behavioural intention.

DOI: 10.1504/EG.2024.139494

Electronic Government, an International Journal, 2024 Vol.20 No.4, pp.395 - 421

Received: 07 Jun 2022
Accepted: 11 Sep 2022
Published online: 03 Jul 2024 *

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