Title: Digital management in the public sector - a framework

Authors: Bendik Bygstad; Jon Iden

Addresses: Department of Informatics, University of Oslo, Norway ' Norwegian School of Economics, 5045 Bergen, Norway

Abstract: Is digital management something other than general management? In this paper, we propose that it is, both theoretically and in practice. To develop our argument, we suggest a framework for understanding the particular aspects and challenges of digital management. To assess our framework, we conducted in-depth interviews with 14 carefully selected top managers from the public sector, who all had a visible profile in digitalisation. We contribute to the digitalisation research with a precise definition of digital management and a more detailed understanding of the implications for managers in the public sector. Further, we identify and discuss a managerial shift, from an organisation-oriented view of digital management to an ecosystem perspective.

Keywords: digital management; digital transformation; public sector.

DOI: 10.1504/EG.2024.139507

Electronic Government, an International Journal, 2024 Vol.20 No.4, pp.442 - 458

Received: 20 Dec 2021
Accepted: 11 Sep 2022
Published online: 03 Jul 2024 *

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