Title: Assessment framework of digital transformation barriers level - a case study of Indian hospital

Authors: Urmila Natarajan; M. Suresh

Addresses: Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore-641112, India ' Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore-641112, India

Abstract: In the healthcare industry, digital usage and the implementation of modern technologies improve the growth in the health sector. The new technologies bring better health procedures in which they control mass data and reduce costs. Several factors contribute to the development of healthcare, and they also determine barriers from the perspective of the patient, clinician and the organisational model. The paper aims to traverse the digital transformation barriers level in hospitals and assess them to implementation through the multigrade fuzzy method in which it categorises 4 barriers, 11 criteria and 47 attributes. It is primarily used to solve problems like inconsistency, unpredictability and vagueness. Critical importance performance analysis (IPA) is used to analyse the attributes based on good performance, over performance, and weaker and low priority attributes. This study helps healthcare managers determine the barriers level and take action on the weak attributes while maintaining the more substantial ones.

Keywords: digital transformation; organisational barriers; technical barriers; frontliners workspace barrier; healthcare organisations; hospitals.

DOI: 10.1504/IJSSCA.2024.139610

International Journal of Six Sigma and Competitive Advantage, 2024 Vol.15 No.1, pp.80 - 98

Received: 10 Oct 2023
Accepted: 14 May 2024
Published online: 04 Jul 2024 *

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