Title: Technostress and work exhaustion: unravelling the mediating role of work-family conflict in post-pandemic remote workers

Authors: Hanfia Rahman; Tripti Singh

Addresses: Motilal Nehru National Institute of Technology Allahabad, Allahabad, Uttar Pradesh, India ' Motilal Nehru National Institute of Technology Allahabad, Allahabad, Uttar Pradesh, India

Abstract: The extensive adoption of information and communication technologies has garnered heightened attention in the contemporary digital era. This is particularly pertinent to post-pandemic remote workers that have encountered escalated stressors stemming from technological usage. The escalated dependence on information and communication technologies has amplified the blurring of boundary between work domain and family domain, consequently resulting in work exhaustion. Drawing on job-demands-resources model and conservation of resources theory, this study seeks to investigate the impact of technostress on work exhaustion and delineate the mediating influence of work-family conflict in this relationship. The investigation analysed a sample comprising 315 remote workers working in the Indian IT industry using PLS-SEM. The findings revealed that technostress leads to work exhaustion in remote workers and work-family conflict mediated this relationship. The study highlights implications for theory and practical interventions that can help manage technostress, work-family conflict, and work exhaustion among remote workers.

Keywords: technostress; work exhaustion; work-family conflict; remote workers; IT employees.

DOI: 10.1504/IJAMS.2024.140043

International Journal of Applied Management Science, 2024 Vol.16 No.3, pp.261 - 277

Received: 25 Oct 2023
Accepted: 05 Feb 2024
Published online: 16 Jul 2024 *

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