Title: Strategies to improve communication among multicultural teams involved in construction projects

Authors: Jessica Justin Sundeep; Amir Hossein Ghapanchi

Addresses: College of Sport, Health and Engineering, Victoria University, Melbourne, Australia ' College of Sport, Health and Engineering, Victoria University, Melbourne, Australia; The Institute for Sustainable Industries and Liveable Cities, Victoria University, Melbourne, Australia

Abstract: The globalised construction environment necessitates the formation of multicultural teams (MCTs), with significant levels of collaboration. Although literature recognises the importance of communication strategies, it does not explicitly provide a structured taxonomy of strategies for improving communication in construction projects with multicultural teams. Therefore, this research explores the question 'What are the possible strategies to improve communication in multicultural teams involved in construction projects? ' Herein, a qualitative research approach was used to sift through data from ten case studies in the construction sector. The findings led to the development of a framework that may be used to enhance engagement and control conflicts. The approaches covered the necessity of a global communication mindset, the significance of localisation, and the use of adaptive, intercultural, and Interactive communication strategies. There are suggestions for specific practitioners for interpersonal communication and cultural sensitivity.

Keywords: multicultural teams; construction projects; communication; strategies; local culture; cultural sensitivity.

DOI: 10.1504/IJPOM.2024.140407

International Journal of Project Organisation and Management, 2024 Vol.16 No.3, pp.263 - 291

Received: 27 Feb 2023
Accepted: 22 Apr 2023
Published online: 07 Aug 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article