Title: A study on the role of emotional intelligence on engagement of public sector bank employees

Authors: Neerja Anand; Taranjeet Duggal; Eric Soreng

Addresses: Amity Business School, Amity University, Sec-125, Noida, (U.P.), 201313, India ' Amity Business School, Amity University, Sec-125, Noida, (U.P.), 201313, India ' Department of Psychology, Arts Faculty Extension Building, University of Delhi, 110007, India

Abstract: Sustainability in this competitive world today is a daunting task for all employees. To attract and retain a committed and productive employee, is an issue which can be addressed through various reforms in organisations (Noe et al., 2008). The proposed study is an attempt to study the role played by emotional intelligence (EI) on employee engagement (EE) of banking sector employees. For the purpose of the study Wong and Law emotional intelligence scale (WLEIS) was used to measure emotional intelligence and Utrecht Work Engagement Scale (UWES) to measure employee engagement. The data was analysed using AMOS 21 and the analyses yielded a good model fit establishing a positive but insignificant relationship between employee engagement and emotional intelligence.

Keywords: employee engagement; emotional intelligence; commitment; productivity.

DOI: 10.1504/IJPSPM.2024.140552

International Journal of Public Sector Performance Management, 2024 Vol.14 No.2, pp.292 - 304

Received: 28 Aug 2020
Accepted: 27 Jan 2021
Published online: 23 Aug 2024 *

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