Title: Cultural intelligence-innovation interface and its impact on organisational performance: evidence from the tourism industry

Authors: Ritu Sharma

Addresses: University Institute of Engineering and Technology, Kathua Campus, University of Jammu, J&K, India

Abstract: By using the cultural intelligence and trait activation theory, the study has empirically assessed and discussed about the impact of cultural intelligence, creative environment on innovation capability and the influence of innovation on organisational performance. The study was carried out through self-administered questionnaires to collect the data from 513 respondents comprising of managers and the staff employees of the tourism hotels in the UT of J&K. Smart PLS-SEM was used in sort to test the hypothesised relationship. The study results revealed and supported that cultural intelligence, creative environment positively leads to innovation and impacts the performance of the organisation. The findings confirm positive relationship among all the constructs of the framework model. Thus, the study establishes a foundation for the future potential research and provides managerial direction in the area of cultural intelligence in tourism sector that can be widened to various service sectors leading to more of generalised outlook of the service industry.

Keywords: cultural intelligence; innovation capability; creative environment; organisational performance; OP; tourism industry.

DOI: 10.1504/IJKMTH.2024.140628

International Journal of Knowledge Management in Tourism and Hospitality, 2024 Vol.3 No.4, pp.292 - 311

Received: 20 Dec 2023
Accepted: 28 Dec 2023
Published online: 28 Aug 2024 *

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