Article: Measuring user acceptance of e-government adoption in an Indonesian context: a study of the extended technology acceptance model Journal: International Journal of Electronic Governance (IJEG) 2024 Vol.16 No.2 pp.172 - 195 Abstract: The City Office for Population Administration and Civil Registration (COPACR) in Surabaya, Indonesia, introduced KLAMPID (Kelahiran-Kematian-Pindah-Datang (in Bahasa), or Birth-Death-Immigratio- Emigration), an e-government system for residents to access administration services. To evaluate user acceptance and ensure sustainability, an extended technology acceptance model (TAM) was employed in this study. The research aims to provide a framework applicable to developing countries with municipal agencies adopting e-government systems. With Surabaya's unique challenges, the methodology involves a literature review, TAM application with additional variables, and questionnaires distributed to 363 respondents. Partial least square structural equation modelling (PLS-SEM) was used for analysis, revealing 15 supported hypotheses, 12 with positive correlations. Notably, trust, perceived risk, attitude towards use, and perceived usefulness demonstrated negative path coefficients. The extended TAM model effectively represents 60% of users' behavioural intentions in adopting KLAMPID, offering original insights applicable to similar research in developing countries with emerging e-governance systems. Inderscience Publishers - linking academia, business and industry through research

Title: Measuring user acceptance of e-government adoption in an Indonesian context: a study of the extended technology acceptance model

Authors: Maria Anityasari; Andreas Pamungkas; Agus Sonhaji

Addresses: Department of Industrial and System Engineering, Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Indonesia ' Department of Industrial and System Engineering, Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Indonesia ' Department of Industrial and System Engineering, Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Indonesia

Abstract: The City Office for Population Administration and Civil Registration (COPACR) in Surabaya, Indonesia, introduced KLAMPID (Kelahiran-Kematian-Pindah-Datang (in Bahasa), or Birth-Death-Immigratio- Emigration), an e-government system for residents to access administration services. To evaluate user acceptance and ensure sustainability, an extended technology acceptance model (TAM) was employed in this study. The research aims to provide a framework applicable to developing countries with municipal agencies adopting e-government systems. With Surabaya's unique challenges, the methodology involves a literature review, TAM application with additional variables, and questionnaires distributed to 363 respondents. Partial least square structural equation modelling (PLS-SEM) was used for analysis, revealing 15 supported hypotheses, 12 with positive correlations. Notably, trust, perceived risk, attitude towards use, and perceived usefulness demonstrated negative path coefficients. The extended TAM model effectively represents 60% of users' behavioural intentions in adopting KLAMPID, offering original insights applicable to similar research in developing countries with emerging e-governance systems.

Keywords: E-government; TAM; technology acceptance model; extended TAM; PLS-SEM; partial least square structural equation modelling.

DOI: 10.1504/IJEG.2024.140787

International Journal of Electronic Governance, 2024 Vol.16 No.2, pp.172 - 195

Received: 09 Feb 2024
Accepted: 18 May 2024
Published online: 02 Sep 2024 *

Title: Measuring user acceptance of e-government adoption in an Indonesian context: a study of the extended technology acceptance model

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