Title: Implementation success of automated systems for customs data in developing countries: empirical evidence of Uganda revenue authority

Authors: Peter Manana; Faisal Mubuke; Lawrence Nkamwesiga; Phillip Khatiya; Ayub Masaba

Addresses: Department of Marketing and Management, Makerere University Business School, Mbale Regional Campus, P.O. Box 1337, Kampala, Uganda ' Department of Marketing and Management, Makerere University Business School, Mbale Regional Campus, P.O. Box 1337, Kampala, Uganda ' Faculty of Computing and Informatics, Department of Applied Computing and IT, Makerere University Business School, P.O. Box 1337, Kampala, Uganda ' Faculty of Computing and Informatics, Department of Applied Computing and IT, Makerere University Business School, P.O. Box 1337, Kampala, Uganda ' Department of Marketing and Management, Makerere University Business School, Mbale Regional Campus, P.O. Box 1337, Kampala, Uganda

Abstract: The study focused on examining the relationship between the factors that influence the implementation success of an automated system for customs data usage in the Uganda Revenue Authority. A cross-sectional and quantitative survey design was adopted, consisting of a sample of 118 respondents from the three eastern regional branches of the Uganda Revenue Authority. The findings revealed a positive and significant relationship between perceived systems quality, self-management of usage, perceived net benefits, perceived information quality, and implementation success of ASYCUDA World moderated by user attitude. The predictive power of the study variables was found to be 35% (adjusted R square = 0.350). In this regard, perceived systems quality, self-management of usage, perceived net benefits and perceived information quality were found to be better predictors of the implementation success of ASYCUDA World. This study adds to the body of knowledge available by generating further evidence regarding the factors influencing the implementation success of ASYCUDA World in Uganda Revenue Authority.

Keywords: ASYCUDA world; systems quality; net benefits; information quality; self-management of usage; implementation success.

DOI: 10.1504/IJEG.2024.140788

International Journal of Electronic Governance, 2024 Vol.16 No.2, pp.219 - 245

Received: 09 Aug 2023
Accepted: 18 May 2024
Published online: 02 Sep 2024 *

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