Title: The use of e-government services provided by the local authorities: the case of the municipality of Kavala

Authors: Stavros Valsamidis; Athanasios Mandilas; Giannoula Florou; Sofia Anastasiadou

Addresses: Department of Accounting and Finance, Democritus University of Thrace, Campus of Kavala, Agios Lucas, 65404, Kavala, Greece ' Department of Accounting and Finance, Democritus University of Thrace, Campus of Kavala, Agios Lucas, 65404, Kavala, Greece ' Department of Accounting and Finance, Democritus University of Thrace, Campus of Kavala, Agios Lucas, 65404, Kavala, Greece ' Department of Midwifery, University of Western Macedonia, 50200, Ptolemaida, Greece

Abstract: E-government in Greece is now in the third decade of its application, although only in the last decade a remarkable advance occurred. Almost all the municipalities in Greece provide their services via the internet. The municipality of Kavala is a good example of maturity regarding the e-government services it offers. The purpose of this study is to investigate the attitudes of Kavala's citizens toward the use of e-government. The research was conducted by using a structured self-administered questionnaire. The research questionnaire consists of a total of 48 questions, which are divided into three sections. The data collection took place in the period from August to September 2020. To ensure the appropriateness of the questionnaire, it was tested for content validity, construct validity and reliability. The data was processed through the statistical package SPSS v.26.

Keywords: electronic governance; municipality of Kavala; citizens; services; dimensions of e-government.

DOI: 10.1504/IJEG.2024.140790

International Journal of Electronic Governance, 2024 Vol.16 No.2, pp.196 - 218

Received: 31 Oct 2023
Accepted: 18 May 2024
Published online: 02 Sep 2024 *

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