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Title: The Integration of Human Resources Into Total Quality Management

Authors: Jess S. Boronico; Joseph B. Mosca

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: The 1990s have seen the sudden emergence of information technology as a powerful domestic and international means of communication between competitive forces on a global scale. As a result of this, the implementation of Total Quality Management (TQM) has become a reality within many industries, both in the manufacturing and service sectors. However, in order for the philosophies of TQM to be effectively integrated, all constituents within an industry must be actively involved. This paper provides an overview of a plan that would contribute to the effective involvement of Human Resource Management (HRM) in the TQM plan for an existing organization. The plan involves reorganizing HRM as a 'customer care unit,' which will undertake responsibilities associated with the standardization and monitoring of TQM within the corporation.

Keywords: Human resources; total quality management; TQM integration; customer care unit.

DOI: 10.1504/JBM.1994.140997

Journal of Business and Management, 1994 Vol.2 No.1, pp.84 - 101

Published online: 05 Sep 2024 *