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Title: Whatever Happened to the Ivory Tower? Process Change in Higher Education: From TQM to BPR

Authors: Gloria L. Lee

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: This paper considers the impact of the unprecedented changes facing higher education upon the traditional assumption that the hallmark of universities has been and always will be that of quality. This implicit assumption now faces the challenge of new ways of demonstrating quality, at a time of an eroding unit of resource. The paper briefly overviews the changes taking place within British higher education which require a new approach to quality management. A way forward is explored through the implementation of Total Quality Management (TQM) and Business Process Redesign (BPR), drawing on experiences at the author's own institution, and at another in the USA.

Keywords: Ivory tower, higher education; total quality management (TQM); business process redesign (BPR); process change.

DOI: 10.1504/JBM.1995.141006

Journal of Business and Management, 1995 Vol.2 No.2, pp.114 - 131

Published online: 05 Sep 2024 *